Cancellation, Return and Refund Policy

Cancellation and Return Policy:

  • Orders can be cancelled before they are shipped, please contact our Customer Care Centre 1800-121-7422 or email us at getphab@wearesimpl.com. Orders that have been shipped cannot be cancelled.

  • Please note that there may be certain orders that we are unable to accept/fulfil and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  • We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your original payment method.

  • The customer agrees not to dispute the decision made by SIMPL’s and accept SIMPL’s decision regarding the cancellation.

Refund

  • We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • We reserve the discretion on refunds on any product sold. Once products are sold they can also be exchanged for replacement or credit note within 7 days of the receipt of the order provided the product is unused and not tampered with and meets our returns standards.

  • If you have received the damaged product or wrong product, please contact our Customer Care Centre 1800-121-7422 or email us at getphab@wearesimpl.com within 24 hours of receiving the order. After the return has been completed we shall verify the same and send you a fresh product.

  • COD orders are not returnable and not exchangeable.

  • Return not accepted if Customer does not like the product.

  • Return not accepted if used or tampered with.

  • All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.

 
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